Read the Frequently Asked Questions

If you haven't received your bill by the 5th of the month, please reach out to us. We can provide you with the amount due. Remember, bills are always due by 4:00 pm on the 10th of the month, and not receiving your bill does not exempt you from service disconnection. Pay by Check only in the office. If payment is made after 4 pm there may be an additional fee. If payment is made after 4pm there may be an additional fee.

Pay by Check only in office.

Water service will be restored on the same day if payment in full is made before 4:00 PM. If payment is made after this time, service will be restored the next morning.

If a leak occurs on your property, it is the homeowner's responsibility. However, if the leak is on our side of the meter, please contact us, and we will promptly send someone to fix it.

While we strive to minimize disruptions, sometimes unforeseen circumstances, like water main breaks, may lead to unscheduled shutoffs. We make every effort to inform customers, but in certain situations, notification may not be possible.

Ensuring the safety of our utility workers is paramount. For this reason, we do not conduct door-to-door notifications prior to water disconnections.

If you detect a rotten egg smell, determine if it originates from the hot or cold tap. For hot water, increase your water heater temperature to a minimum of 165 degrees Fahrenheit to prevent bacterial growth. Alternatively, replace an old aluminum or magnesium anode in the water heater with an aluminum/zinc anode. If the issue persists with the cold water tap, please contact our office, and we will schedule a Water Utility Operator to flush the lines.

During office hours, please call our office at (575) 236-6351. For after-hours assistance, you can reach our "On Call" service at (575) 361-5501, (575) 361-5499, (575) 200-6351, or (575) 361-5502. Our on-call service is available 24 hours a day to address any water-related concerns.