Read the Frequently Asked Questions

The FAQs page, provided by our water association, addresses common questions regarding water services. Find answers below regarding billing, service interruptions, leaks, and more.

What Should I Do if I Didn’t Receive My Bill?

If you haven’t received your bill by the 5th of the month, please reach out to us. We can provide you with the amount due. Remember, bills are always due by 4:00 pm on the 10th of the month, and not receiving your bill does not exempt you from service disconnection. Pay by Check only in the office. If payment is made after 4 pm there may be an additional fee. If payment is made after 4pm there may be an additional fee.

Can I Pay Field Personnel to Keep My Water Service on?

Pay by Check only in office.

How Long Does It Take to Restore Water Service After Disconnection?

Water service will be restored on the same day if payment in full is made before 4:00 PM. If payment is made after this time, service will be restored the next morning.

Who is Responsible for Addressing Leaks?

If a leak occurs on your property, it is the homeowner’s responsibility. However, if the leak is on our side of the meter, please contact us, and we will promptly send someone to fix it.

Why Wasn’t I Notified About a Water Service Interruption?

While we strive to minimize disruptions, sometimes unforeseen circumstances, like water main breaks, may lead to unscheduled shutoffs. We make every effort to inform customers, but in certain situations, notification may not be possible.

Why Wasn’t I Notified in Person About Water Disconnection?

Ensuring the safety of our utility workers is paramount. For this reason, we do not conduct door-to-door notifications prior to water disconnections.

How Can I Address the Rotten Egg Smell in My Water?

If you detect a rotten egg smell, determine if it originates from the hot or cold tap. For hot water, increase your water heater temperature to a minimum of 165 degrees Fahrenheit to prevent bacterial growth. Alternatively, replace an old aluminum or magnesium anode in the water heater with an aluminum/zinc anode. If the issue persists with the cold water tap, please contact our office, and we will schedule a Water Utility Operator to flush the lines.

Whom Should I Contact if I Suspect a Problem With the Water?

During office hours, please call our office at (575) 236-6351. For after-hours assistance, you can reach our “On Call” service at (575) 361-5501, (575) 361-5499, (575) 200-6351, or (575) 361-5502. Our on-call service is available 24 hours a day to address any water-related concerns.

Reach Out to Us

For any additional questions or assistance, please contact Otis Mutual Domestic Water Consumers & Sewage Works Association. Our dedicated team is here to address your concerns and provide support when needed. Get in Touch